Streamlining Natural Gas and Water Services for Everyday Customers
As the 1ifth-largest public natural gas utility in the United States, Metropolitan Utilities District serves nearly 250,000 customers across the Midwest. Several years ago, they decided to turn to a digital transformation partner — one that would help optimize their complicated and decentralized processes. After making several significant upgrades across its technological systems and overall operations,
Read on to learn how they got here and the benefits they’ve experienced along the way.
Key Results:
Faster business and revenue reporting processes with SAP BW/4HANA
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Faster batch processing with SAP IS-U (Industry-Specific solution for Utilities)
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Modernizing Utilities in the Midwest with
Before: Challenges and Opportunities
- Information for 10,000-15,000 customers billed daily was decentralized across legacy systems
- Complex, manual processes impeded billing, time tracking and other company operations
- Difficulty in garnering accurate, real-time data led to batch processing of more than 12 hours
- Paper-based approach resulted in only 10-15 work orders processed per technician per day
Why SAP and Tachyon
- Offered an all-encompassing, comprehensive solution for HR, CRM, finance and more
- Gave leverage to the business via real-time, easy-to-consume and actionable information
- Enabled process automation, freeing up workers to be productive in more strategic areas
- Improved overall operations and performance, allowing for the purging of a lot of redundant data
After: Value-Driven Results
- Seamless integration enabled better processes and greater reactivity
- Time needed for batch processing reduced significantly — from 12 hours to two hours
- Work order capability dramatically increased — from 10-15 per day to 50 per day
- Business reporting reduced from a 15-20-minute process to less than three minutes each time
